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WELCOME TO THE OUTDOOR KITCHEN EXPERTS!
WELCOME TO THE OUTDOOR KITCHEN EXPERTS!

Shipping policy

Effective Date: 2026-03-04

1. Introduction

At The Outdoor Kitchen Experts, we provide a clear and consistent shipping experience. This Shipping Policy explains how we ship orders placed on theoutdoorkitchenexperts.com.

Shipping service summary

  • Destination: United States
  • Delivery time: 3 to 9 business days total (unless the product page states otherwise)
  • Coverage: All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States.
  • We do not ship to P.O. boxes that cannot accept carrier delivery.

Future expansion

We may add additional regions in the future. If we do, this page will be updated.

3. Shipping Costs

  • Orders over $100: Free shipping
  • Orders under $100: $60 shipping charge

The $60 shipping charge on orders under $100 reflects the actual cost of freight and handling for large outdoor kitchen equipment and appliances. All shipping costs are shown at checkout. There are no hidden shipping fees from us. Applicable taxes may still apply at checkout when required by law.

4. Order Handling and Delivery Time

Total delivery time is typically 3 to 9 business days from the time you place your order. This total includes order handling and the carrier's transit time. Business days are Monday through Friday, excluding holidays.

Order cutoff time: Orders placed before 2:00 PM EST on business days are typically processed the same day. Orders placed after 2:00 PM EST, on weekends, or on public holidays will begin processing the next business day.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, freight carriers, or similar services based on destination, package size, and product type.

Shipment tracking

Most shipments include tracking. When available, you will receive a tracking link by email after your order ships.

Insurance

Some shipments may be insured against loss or damage depending on the carrier and shipment type. Contact us if there is an issue and we will assist based on the carrier's process.

6. Order Tracking

After your order ships, you will receive an email with tracking details when available. If you do not receive tracking, contact us and we will assist.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the stated timeframe, email us at support@theoutdoorkitchenexperts.com or call 1-833-918-9600. We will help investigate with the carrier.

Marked delivered but not received

  • Confirm your shipping address on the order confirmation
  • Check with neighbors or building management
  • Look for delivery notices and check around your property
  • Contact us so we can assist with a carrier trace when applicable

Damaged packages

We will review and arrange a replacement, return, or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the missing item details. We will investigate and, if confirmed, send the missing item or issue a refund as appropriate.

9. Returns and Refunds

Please refer to our full Return and Refund Policy for details on return eligibility, timelines, restocking fees, and the return process.

  • Return shipping: Customer is responsible for all return shipping costs
  • Refund timing: Refunds are issued to the original payment method within 7 business days after the returned item is received, inspected, and approved

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment. Additional reshipping fees may apply.

11. Contact

Operated by DW Marketplace LLC (DBA The Outdoor Kitchen Experts).

12. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page.

Thank you for shopping with The Outdoor Kitchen Experts.